Education Specialist - Victoria

Victoria, British Columbia, Canada · Retail

Description


What We Are Building

Hiku is focused on building a portfolio of iconic, engaging cannabis brands, immersive retail experiences and handcrafted cannabis production. With a national retail footprint led by Tokyo Smoke, craft cannabis production through DOJA’s ACMPR licensed grow, and Van der Pop’s female-focused educational platforms, Hiku houses an industry-leading portfolio that sets the bar for cannabis brands in Canada.

Job Summary

The Education Specialist is responsible for creating meaningful interactions with customers and intentionally educating on the Tokyo Smoke brand and product. You are passionate about cannabis and customer service. You are part of a new lifestyle brand and are committed to sharing its core values with customers.

Job Description

Reporting to the Store Manager, the Education Specialist is our greatest brand ambassador and a key role within our organization. The Education Specialist is exceptional at creating intentional customer experiences and creating community by developing authentic relationships with our customers. Our Education Specialist are thoughtful, curious, good people that ensure Tokyo Smoke’s success by imparting cannabis wisdom and achieving sales goals.

The Education Specialist seeks information, knowledge and feedback. You understand customer service and ask great questions to uncover customer intentions in order to provide a personalized shopping experience. You demonstrate high levels of integrity and personal responsibility. The Education Specialist’s super power is creating elevated experiences. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in acting as a brand ambassador inside and outside the store to ensure Tokyo Smoke’s success within the recreational cannabis landscape.

Responsibilities

Qualifications

Requirements

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