Key Lead - Calgary

Calgary, Alberta, Canada


What We Are Building

Hiku is focused on building a portfolio of iconic, engaging cannabis brands, immersive retail experiences and handcrafted cannabis production. With a national retail footprint led by Tokyo Smoke, craft cannabis production through DOJA’s ACMPR licensed grow, and Van der Pop’s female-focused educational platforms, Hiku houses an industry-leading portfolio that sets the bar for cannabis brands in Canada.

Job Summary

The Key Lead is responsible for ensuring an intentional customer experience and managing the day-to-day operations of a Tokyo Smoke cannabis retail location. As a member of the retail management team, you support the Store Manager and Assistant Store Manager in driving results. You are part of a new lifestyle brand and are committed to sharing its core values with customers.

Job Description

Reporting to the Store Manager, Key Lead own an area of the retail business and use strong leadership skills to create an exceptional experience for retail staff and customers. As a member of the retail management team, you are accountable for results and achieving sales goals through effective floor management. You are capable of leading an engaged team and coaching in the moment to ensure Educators can provide a high-quality customer experience. You understand what it means to be a brand ambassador for Tokyo Smoke inside and outside of our stores.

You know what it takes to be a team player and are excited about the opportunity to have an impact by managing an area of the retail business, like product, operations or community. Some would call you a trailblazer - you aren’t afraid of taking risks or dealing with ambiguity. You thrive in environments where you get to problem solve, be creative and overcome challenges to achieve business metrics. Recognizing that we operate in a burgeoning industry, you see the immense value in our retail locations as billboards for the brand and take pride in improving all aspects of the store to ensure Tokyo Smoke’s success within the recreational cannabis landscape.




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